PROGRAM
AVAILABILITY

WHEN WILL THE "PENDING" FORMS BECOME AVAILABLE?

We are working as hard as we can to update the automated forms software we offer. Unfortunately, we cannot accurately predict when individual programs will be available. You can sign up for our free email notification service to receive emails when those "pending" forms are ready.

SUBSCRIPTION
PERIOD

WHEN WILL MY LICENSE BEGIN IF I SUBSCRIBE TO A "PENDING" SOFTWARE PROGRAM?

The subscription periods for all software programs is 12 months. If you order a software program that is currently available, then your subscription period for that software program will begin on the date you ordered. If you order a software program that is "Pending", then the subscription period for that software program will begin on the day we send you email notification that it is now available.

CAN I SUBSCRIBE TO A SOFTWARE PROGRAM BY MAIL?

The easiest way to subscribe to one or more software programs is on-line using your credit or debit card. If you would rather subscribe by mail, simply mail us a letter specifying the software programs you wish. Be sure to calculate your annual subscription fee and enclose a check with your order. Please send all orders to: Advanced Legal Software, P. O. Box 347, Carolina Beach, NC 28428.

WILL YOU AUTOMATICALLY SEND ME A CD WHEN I SUBSCRIBE TO YOUR SOFTWARE?

Yes. We will send you our latest distribution CD after we receive your subscription order. Furthermore, we will send you a new distribution CD each time the software is upgraded during the subscription period.

WHERE ON MY COMPUTER DO YOUR PROGRAMS INSTALL THEIR FILES?

All software packages are installed on the local hard disk, in a folder called "ALSForms". This is "hard coded" into the software, and cannot be changed. Installation will produce an icon on the user's desktop, which is used to start the program.

CAN I USE YOUR PROGRAMS ON MY NETWORK TO SHARE INFORMATION BETWEEN USERS?

Yes, all of the software programs offered by Advanced Legal Software supports the ability to share data between users over a network. To make this happen, you must designate one of the computers on your network to be the "Server". The server is where the main database is located. It is then necessary to "map" a network drive on each workstation computer to point to the database on the server. After successfully "mapping" a network drive, simply use the "Location of Files" button found on the Case Library window to instruct the program where the database is located. Please consult your networking professional for help setting up a "mapped" network drive.

HOW CAN I TELL IF I AM USING THE MOST UP TO DATE SOFTWARE?

Each program has a version number, which can be found on the opening window (beach scene) and in the lower right hand corner of the Case Library window. Simply compare that version number with the number displayed next to the product description on the "Products" page to see if the version you are using is up to date. If it is not, then download and install the program again from "Products" page on this website.

DO I HAVE TO UNINSTALL A SOFTWARE PROGRAM BEFORE I UPGRADE IT TO A NEWER VERSION?

No. You don't have to uninstall an older version first in order to upgrade. The best way to upgrade from an older version to a newer version is simply to install the new version right over top of the older version (doing so may cause you to have two icons on your desktop).

HOW DO I RECEIVE A REGISTRATION NUMBER?

If you have subscribed to one or more software programs and need registration number, please send us an email. Click here to be directed to our "Contact Us" page.

HOW TO REGISTER

HOW TO I REGISTER YOUR SOFTWARE PROGRAMS?

When you first run a program after installing it, you will receive an opening "splash" screen, which will display the name of the program. If you have a registration number, then click on "Register Now" and register your product. To continue, click on the big button that confirms that you have read and also accept our terms and conditions before using the software.

I AM RECEIVING ERRORS TRYING TO INSTALL ON A WORKSTATION.

If you are using a domain based network (ie., Microsoft Server 2003, 2008 or 2011), you must be logged into the network as a System Administrator before installing the software. This is because our software programs create files and folders on the main drive at the "root" level. If you are logged in as a regular user, you may not have "permission" to create these files, and the result will be a failed installation. Please send us an email if you are having a problem getting our software programs installed on your system.

WHY AM I GETTING A BLANK .PDF FORM AFTER CLICKING ON THE "PRODUCE FORM" BUTTON?

Receiving a blank PDF form when you click on Produce Form means that the required .PDF Template files are missing. This usually happens when you have changed the location where the data files are located. If this is the case, simply copy ALL of the .PDF files found in the C:\ALSForms folder into the location where the data files are now being stored.

WHY DO THE FORMS ON THE SCREEN, LOOK "MESSED UP" OR TOO SMALL?

If you have "magnified" the size of the text and icons so that they are larger and easier to see, this could be contributing to the problem. In Windows 7 and Vista, you need to check to see if you are viewing text and objectes in their "normal" size or if they are being magnified to 125% of their normal size. This is an option on the "Change the Resolution" window. Windows XP has a similar feature that can be found on the Display Properties window. On the tab labled "Settings", you click on the Advanced button and then adjust the "DPI" from 120 back to 96. If you have any problems with this issue, please send us an email and let us know.